Hi,

With today’s updates, Copilot is now automatically pulling in third-party review data across Google and Yelp - check it out in the Chat and the new Reviews Dashboard. Toast customers can now also see menu data at the item modifier level - a commonly requested feature.

Customer Reviews

Hang Copilot is now automatically pulling in your Google and Yelp Review data and linking each review with the location to which it was submitted. You can also see the submitter, date, time, rating, and whether the review has an owner response. With this information, you can now ask the Chat questions like:

• How many reviews were submitted last week and what was the average rating?

• How does average review break down by time of day?

• What are my best-reviewed locations? How are they trending over time?

Your review data can also be found in the new Customer Reviews dashboard, along with metrics like average rating, positive/negative reviews, location-based breakdown, and a list of all reviews on the All Reviews tab.

Expect new reviews to be available a few hours (3-6) after they are submitted to the third-party site. Review data is backfilled for at least six months for each location.

Modifier-level Menu Data (Toast only)

Copilot now pulls every modifier (e.g., “Extra Cheese,” “No Pickles”) and links it to the parent menu item, so you can ask the Chat things like:

• If someone orders a Poke Bowl with sushi rice, which protein do they typically pick?

• Which modifiers are most popular at lunch vs. dinner?

• Give me an idea for a new menu item based on my modifier data

Additionally, any dashboard that has an item filter now supports filtering on modifiers:

As always, we’d love to hear any feedback or requests you have to improve the Copilot product!

Thanks,
Ethan